Section 1

1.0 Cancellation, rescheduling & Invoicing

Jordan and Brooke offers two services:

• Individual Tutoring (one-to-one) and;
• Small group tutoring

Jordan and Brooke offers two payment methods for tutoring fees:

• Pay as you go – Invoices for tutoring services are processed at the beginning of every month for the number of sessions scheduled for that respective month. Full payment needs to be settled within 14 days of invoice receipt. For example: Invoice for sessions in November 2022 will be generated on the 1st of November. Therefore payment for the November invoice will need to be made latest by the 14th of November.

• Pre-paid bundle – A package for a set number of tutoring sessions is purchased upfront for a discounted rate. Pre-paid value/bundle packages are non-refundable.

If you are enrolled in INDIVIDUAL LEARNING and PAY AS YOU GO

• You will be invoiced on a monthly basis, at the start of every month. Invoices for the respective month need to be paid in full within 14 days of invoice receipt.
• The fees related to the sessions are non-refundable.

If you cancel a scheduled tutoring session: 

• More than 48 hours before the scheduled session, you can reschedule your session to a different time prior to your next session or request for full refund.

• More than 24 hours before the scheduled session, you can reschedule your session to a different time prior to your next session. If you are unable to reschedule, carry forward credits may apply. No refunds are applicable.

• Within 24 hours of the session, (2 hours before session) you will be charged an additional fees of $20 but you will be entitled to a reschedule. If you are unable to reschedule, carry forward credits may apply. No refunds are applicable.

• If you fail to appear for a scheduled session, you will not be entitled to a reschedule or carry forward credit. No refunds are applicable.

If you are enrolled in GROUP LEARNING and PAY AS YOU GO

• You will be invoiced on a monthly basis, at the start of every month. Invoices for the respective month need to be paid in full within 14 days of invoice receipt.

• The fees related to discounted sessions are non-refundable.

If you cancel a scheduled tutoring session: 

• More than 24 hours before the scheduled session, you can request for full credit to be carried forward.

• Less than 24 hours before the scheduled session or fail to attend the scheduled session, no credit is available. You can still access the learning materials (not recordings) related to the missed session via the Learning Management System. 

1.2 DISCONTINUATION OF LESSONS

If a student wishes to discontinue tutoring sessions, a minimum of 24 hours notice needs to be provided before their final session. If we do not receive notice and the student does not attend the scheduled lesson – the lesson fee will be charged in full.

Section 2

2.1 MATERIALS & RECORDINGS

• All Learning Material and Recordings provided by Jordan and Brooke should only be used by the intended student.

• Learning Materials and Recordings should not be duplicated and/or shared with any external parties. Jordan and Brooke reserves all rights to all material provided, and necessary legal action can be taken if materials are duplicated and distributed without prior consent.